Answer Mode by Roboexpert
Answer Mode is a new experience designed to help users get faster and more relevant answers while interacting with Roboexpert. The project focused on improving the way users ask questions, understand answers, and continue their learning journey within the product.
Interface Design
Product Design
Mobile App Design
Company
Ruangguru
Company
Ruangguru
My Contribution
Product Designer
Website
Date Created
2021
Key Challenges
Making answers easier to understand and act on the existing experience presented several opportunities to improve:
01
Users need a clearer path to ask and receive answers.
02
The experience should reduce friction between question and answer.
03
Different user scenarios require different interaction patterns.
04
The answer experience needs to feel simple, intuitive, and trustworthy.
05
The overall flow should support users beyond simply receiving an answer.
Design Process
Key Strategy
The strategy was to simplify the journey from question to answer by reducing interaction friction, improving information hierarchy, and guiding users toward the next meaningful action. Rather than treating the answer as the end of the experience, the design was structured to help users quickly understand the response, build confidence in the information, and seamlessly continue their learning journey.
Key Solutions
The value was clear, but the execution was full of complexity from platform constraints to ownership gaps across teams. I had to lead the design not just as a flow, but as a long-term, scalable system.
01
Streamlined User Flow
A simplified end-to-end flow helps users move naturally from entering a question to receiving an answer.
02
Clear Answer Experience
The interface prioritizes the answer while maintaining supporting information
and relevant actions.
03
Guided Interactions
Interaction patterns help users understand what they can do next and reduce uncertainty throughout the journey.
04
Iterative Interface Exploration
Multiple concepts were explored before converging on the most effective experience.
05
Validated Through Usability Testing
The final direction was refined based on usability findings rather than relying solely on design assumptions.
List of Questions
Answer Content Flow
Image Upload Workflow
Video Upload Workflow
Pop-up Case Answer
Component - Card Matchmaking
Component Details
Desktop Versions
Outcome Highlight
The final experience demonstrated the potential of a more streamlined answer journey, helping users interact with Roboexpert more effectively.
Reducing unnecessary steps allows users to focus on the information they need.
Usability testing revealed opportunities that were not always visible during the initial design exploration.
The experience should help users understand the answer and confidently decide what to do next.
